Shipping policy

Shipping & Delivery Policy

Thank you for choosing Desqora. We are dedicated to ensuring your premium workspace gear and showpieces are packaged securely and delivered to your doorstep in pristine condition. Below are the terms and guidelines that govern our shipping and delivery ecosystem.

1. Delivery Areas, Timelines & Rates

We ship across all 64 districts of Bangladesh using reliable, high-speed third-party e-commerce courier services. Because wooden desk organizers and ergonomic laptop stands carry structural weight, our shipping rates are fixed as follows:

Delivery Location Estimated Delivery Time Standard Shipping Fee
Inside Dhaka City 1 to 2 Business Days ৳80
Dhaka Suburbs / Periphery 2 to 3 Business Days ৳100
Outside Dhaka (Rest of Bangladesh) 3 to 5 Business Days ৳150

Please Note: Orders are processed and handed over to our shipping partners Monday through Saturday. Orders placed on Fridays or official public holidays will be processed on the next available business day.

2. Order Processing & Verification

To maintain top-tier service security, every order goes through a brief confirmation sequence:

  1. SMS / Email Confirmation: As soon as you place an order on our Shopify store, you will receive an automated acknowledgement receipt.

  2. Phone Call Verification: For all Cash on Delivery (COD) orders, our Dhaka fulfillment team will place a quick verification call to your mobile number to confirm your delivery address.

  3. Dispatch: Once verified, your premium items are carefully wrapped in multi-layer bubble wrap and heavy corrugated boxes to prevent any transit scuffs, then dispatched.

3. Order Tracking

Once your package leaves our warehouse facility, you will receive a tracking link via SMS. You can use this unique tracking ID to monitor your parcel's journey in real-time through our logistics partner's portal.

4. Cash on Delivery (COD) Rules & Conditions

We offer nationwide Cash on Delivery for your complete convenience. However, due to the premium nature and weight of solid timber goods, please review our standard courier handling rules:

  • The Inspection Rule: According to local third-party courier regulations, customers are not permitted to open the protective product packaging before paying the courier officer.

  • Transit Damage Guarantee: If you notice any external damage to the shipping box upon arrival, please pay the courier, accept the package, and film an unboxing video. If the item inside is damaged, Desqora will replace it completely free of charge under our 24-hour reporting window policy.

  • Refusal Fee: If you refuse to accept the parcel at your doorstep for reasons unrelated to transit damage, you will be liable to pay the standard return delivery charge directly to the courier officer.

5. Delayed Shipments

While we strictly adhere to our timelines, occasional delays may occur due to severe weather conditions, national traffic disruptions, political events, or peak festive seasons (such as Eid rushes). In such instances, our customer support team will proactively communicate with you to provide an updated arrival time.

If you have any urgent tracking inquiries regarding your workspace setup, please feel free to contact us directly via our official WhatsApp or social channels!