Refund policy

Refund, Return & Exchange Policy

At Desqora, we take immense pride in the craftsmanship, geometric precision, and quality of our premium wooden desk accessories. Every item undergoes rigorous quality control checks before leaving our facility in Dhaka.

However, if your order experiences a genuine issue during transit or exhibits a manufacturing fault, we are fully committed to making it right.

1. The 24-Hour Reporting Window (Mandatory)

Because premium natural wood items can easily be mishandled after unboxing, any issue regarding damage, structural defects, or an incorrect item delivery must be reported to Desqora within 24 hours of receiving the parcel.

  • How to report: Send an email to info.descoqa@gmail.com or message our official Facebook/Instagram page.

  • What to include: Your Order ID, phone number, and clear photos or a brief video showcasing the exact problem. An unboxing video is highly recommended as the fastest proof of transit damage.

  • Please note: Claims submitted after the 24-hour delivery window cannot be approved for safety and authenticity reasons.

2. Conditions for a Valid Return or Exchange

Once your claim is reviewed and approved by our team, the item must be safely returned to us within 7 calendar days. To remain eligible for a resolution:

  • The product must be completely unused, unaltered, and unsoiled.

  • The item must be in its original, undamaged manufacturer box and packaging, containing all original protective inserts.

  • Change of Mind: Because wood is a natural material with unique individual grains, textures, and structural profiles, requests based on "change of mind", personal preference, or subtle variations in natural wood grain patterns are strictly not accepted.

3. Resolution Options (Replacement vs. Refund)

If your return is physically inspected and officially approved at our Dhaka office, we will issue one of the following solutions based on stock availability:

  • Replacement (Primary Resolution): We will immediately dispatch a brand-new, identical piece to your address at zero extra cost to you.

  • Refund (Alternative): In the rare event that a replacement piece is completely out of stock or cannot be manufactured in a reasonable time frame, a full monetary refund will be initiated.

4. Refund Processing Timeframes

If a monetary refund is authorized, the funds will be issued directly back to your original source of payment:

  • bKash / Nagad / Mobile Wallets: Processed and sent to your wallet within 3 to 7 working days.

  • Visa, Mastercard, or Bank Transfers: Initiated immediately from our end. However, depending on local Bangladeshi commercial bank routing systems, it may take 7 to 10 working days to reflect on your statement.

5. Delivery and Shipping Cost Rules

  • Our Fault (Damaged/Wrong Item): Desqora will bear 100% of the return delivery fees and exchange dispatch costs inside Bangladesh.

  • Order Cancellations: If you request to cancel your booking before it has left our fulfillment facility, a full 100% refund will be instantly processed. Orders cannot be canceled once they have been handed over to the courier partner.

Desqora reserves the right to update or modify these guidelines at any time to preserve our service standards and protect our local artisan network.